Support
Help for the platform — not the middle of a mission dispute.
Verified Reality HQ handles technical issues, billing, and beta defects. Verifier performance is enforced in your dashboard — ratings, exclusion lists, and Radar re-dispatch — not by HQ mediation.
Infrastructure
We are the electric company.
If you don't like your independent electrician, you don't call the power company.
Verified Reality runs the grid — forensic capture, the marketplace ledger, and the tools that seal reality. Verifiers are independent contractors. We validate ground truth. We do not manage the person who walked the job.
Scope
What to send to HQ
- · Software bugs, broken pages, capture or upload failures
- · Billing, invoices, and subscription issues
- · Account access and authentication problems
- · Security concerns (subject line: SECURITY)
Marketplace
What stays in your dashboard
Verifiers are independent contractors. HQ does not manage, mediate, or reprimand individual field operators. If a mission goes poorly, use ratings, your exclusion list, and Radar re-dispatch.
Read marketplace philosophyContact
Reach the right inbox.
Prefer email for account and billing questions. Prefer the bug form below for beta defects — it is AI-free and accepts anonymous reports.
General support
Platform questions, account access, and partnerships. Human operators respond after triage. For media kits and interviews, use the Press page.
support@verifiedreality.caBilling & subscriptions
Charges, invoices, plan changes, and payment failures. Include your account email and approximate charge date.
support@verifiedreality.caSecurity reports
Spoofed handshakes, seal-bypass research, or suspected abuse. Put SECURITY in the subject line for priority escalation.
Email with "SECURITY" in subject
Self-serve
Check these first.
Many answers already live in the FAQ, wiki, and product walkthroughs.
- PressBoilerplate, fact sheet, media kit assets, and interview contact for journalists.
- FAQTruth Packets, licensing, AI policy, privacy, and how the protocol works.
- WikiPublic documentation and reference material for the Verified Reality ecosystem.
- Platform walkthroughsVideo guides for clients, Verifiers, and core product surfaces.
- Desktop AuditorAir-gapped verification tooling and how to inspect sealed evidence offline.
Beta · Bug Report
Found a bug? You're testing alongside us.
Verified Reality is in active beta. Real-world media verification touches a lot of moving parts — capture devices, payments, AI checks, evidence packaging — and we need your sharpest eyes. If something doesn't behave the way you expected, please tell us exactly what happened.
This form goes directly to the support inbox — no AI, no automated triage, no third-party ticketing tool in between. Anonymous reports are welcome.
- · If a button doesn't work, tell us which button.
- · If you didn't get what you paid for, tell us what you ordered and what arrived.
- · If the page broke, tell us where you were and what you clicked.
- · If you can paste an error message or screenshot description, even better.
- · Write it like a vibe-coding prompt: what you were doing, what broke, and what “fixed” should look like — clear enough to copy straight into a fix.
Looking for company background or marketplace policy? See /company.